State Farm® Insurance Agent Derek Bird

"Jeni and Stephanie have always been responsive and are very easy to work with"

"Lisa Metcalf took time to understand my situation and needs and providers me great solutions. I’m very thankful for her excellent customer service!"

"Excellent service by my State Farm agency and staff. Responded quickly and resolved my request. I highly recommend Derek Berg agency and his staff especially Jeni."

"I couldn’t be happier with my new auto policy for my teen daughter and me! Everyone else was over $100 a month more! And Jeni is really knowledgeable and on the ball with making sure my needs are met! TY State Farm!"

"The State Farm agents at State Farm in Gretna are amazing! They have a solution for any issues that come up, they are always easy-going, and the price for insurance is very affordable!"

"I recently moved to the area from out of state, and Stephanie did a great job getting my insurance policies set up and taken care of very promptly! Thanks again. I look forward to our continued partnership."

"I have been a State Farm customer for several years, holding multiple policies including auto, renters, life, and motorcycle insurance. However, both my husband and I will be transitioning to a new insurance provider, as we are no longer satisfied with the service we’ve received. In our experience, the agents appear more focused on selling policies than on providing clear guidance or support. When discrepancies in policy language arise, rather than offering a thorough explanation or assistance, agents tend to defer responsibility or issue blanket denials. Unfortunately, they do not advocate on behalf of the policyholder and often rely solely on the decisions made by the claims department, without offering additional support or clarification. As someone who works in the contracting industry and regularly deals with insurance scopes, I can confidently say that State Farm is among the most difficult companies to work with in terms of honoring legitimate claims. They frequently deny coverage that is rightfully owed, leaving policyholders to consider legal action as their only recourse. They were great at first during sign up, but based on both personal and professional experience, I would caution others to carefully review their policies and consider alternative providers if customer support and fair claims handling are priorities when the time comes to actually need help through a claim."

"I had a question about my auto policy and Morgann Jewell from State Farm was excellent at listening, then explaining the answer to my question in a way that was easy to understand. I felt like I was talking to my next door neighbor! She really cared about me and made me feel like my question was all that she cared about in that moment. Great customer service!"

"Morgan was so helpful today. Took the time to help me understand my options and rates! She’s awesome!"

"Friendly customer service:)"

"Fast response and very friendly!"

"We worked with Steph and from the beginning she was just so helpful and easy to talk to. It felt like talking to a friend who absolutely has your best interests at heart and wants to make sure you have everything you need. We have always gotten our insurance from State Farm, even after moving across states several times and people like Steph are the reason why. Thank you!!"

"Sending a "thank you" to Morgan for helping me with a question today about the premium notice that was incorrect due to adding my auto that was already paid separately recently."

"Terrible help. Too long of a story to describe. So much for having someone local to fight for you. Disappointing."

"Morgann knew I was struggling and she made things so much better for me. She went above and beyond for me. I have been with State Farm and Derek Byrd being my agent and have always been happy with them. The staff is amazing. Again Morgann went out of her way to show compassion and understanding. I will always continue to do my business with State Farm, with Derek Byrd being my agent."

"Steph was great! 😊"

"I recently needed to work with my mom’s policy (she passed away). I had a few obstacles and Stephanie assisted me from start to finish. She was thorough and timely. Followed through on what was needed. Now I was in need of obtaining insurance for the car and continuing the renters insurance. Stephanie was really helpful in getting me a timely quote for both. With this recent great service. Appears I could be moving my other cars to State Farm. It’s amazing what kindness and’s great service can do… it wins my business"

"I really want to say thank you to Mrs. Lisa Metcalf for helping us out with great auto insurance. She is so patient and helpful and got us a great quote and what else can we say other than thank you, Mrs. Lisa Metcalf, Looking forward to continue service with you, God bless and Have a wonderful and blessed day."

"Everyone at Derek Bird’s office has been very efficient and helpful with all of my needs! They have always been very quick to respond and has made the process of navigating insurance a breeze."

"I needed a declaration page update and Jenn provided great customer service and was pleasant to talk with over the phone. Thank you Jenn for your help."

"Very good experience. Got exactly what we needed."

"I requested a quote online and Steph followed up with me within the hour and was able to provide me with a lot of good information for a new homeowner. When I called, she was available and explained things to me in a way that made sense and added some low cost coverage that will cover me long term. It only took about 20 minutes to sort everything out and get set up. 10/10 would recommend."

"Stephenie Sealy is THE best! She is always super speedy with my requests and questions! Thank you so much, Stephenie! You are awesome!"

"Everyone is so helpful at this agency. I recently had some questions that Sami helped me with and i can’t imagine switching to anyone else!"

"I would definitely recommend this agency to friends and family! Sami is the best! she has always been helpful and supportive! Sami is quick to respond to questions I have, and was super helpful with any concerns I had when it came to navigating my insurance!"